Frequently Ask Questions

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General Information

Yes. You don't have to own a store to buy from us. Although the vast majority of our customer are North American retailers, we also have many customers who operate home-based businesses or simply buy for their personal use.

As of Decemeber 2020, we moved to a new website. All of the old accounts that were created on the previous site have been imported to the current site. The easiest way to get back into your old account is to reset your password here. Follow the instructions in the email and you should be able to access it once more.

On rare occasions, users have reported receiving the following error message: "There has been an error processing your request." To correct this error, clearing "cookies" for eddies.com from the internet browser you are using should fix this error. Please see the documentation for your browser if you are unsure how to complete this task.

Product Inquiry

You will find most items listed on our website are in stock in our warehouses; however, please note that actual inventory levels are not transmitted to the website. If you place an order for an item that is currently not in stock, our staff will contact you after your order is placed to advise. Please note that if you have submitted a credit card as payment, we will not capture the amount that has been preauthorized on our website until your order is ready to ship.

Under most circumstances, we will only hold unpaid products for up to five business days. If you are unable to let us know that you need an extension, we will delete your order without notification. If you pay for the products, we are able to hold them for up to one month before we will refund you and delete your order. Certain arrangements can be made on a case to case basis by the discretion of our sales staff.

If there is an item on your order which is currently not in stock, we'll let you know so that you can decide whether you'd like the order shipped complete or if you'd like us to ship the bulk of the order right away and the backordered item later. Please note: You are responsible for all shipping costs and we require payment for the backordered items at the time of placing the order.

Some of our products have different attributes to it such as size, colour, etc. For these types of products, you will have to select all of the options in order to add it to your cart.

Shipping Information

Most orders leave our warehouse within one or two business days of being placed. We normally ship via Canada Post, Canpar or local courier and always with a trackable method. For orders with larger items we will use a freight company.
Approximate* transit times once an order leaves our warehouse:

  • British Columbia and Alberta- one to two business days in most cases
  • Saskatchewan - one to two business days in most cases
  • Manitoba - three business days
  • Ontario and Quebec - one to two business days in most cases
  • The Maritimes (Prince Edward Island, New Brunswick & Nova Scotia) - two business days in most cases
  • Newfoundland and Labrador - four to five business days
  • US Destinations: varies depending upon method used.
* not guaranteed.
If you require your goods by a certain date, please let us know by leaving a comment in the space provided in the shipping section on the checkout page. You can also email us at orderdesk@eddies.com. Simply quote your order number and let us know the details. We'll contact you.

Shipping is calculated by weight & dimensions of what is on the order. After you are done adding all the items you want to purchase in your cart, you can find out freight cost while in checkout. If the website can't calculate the freight, please place the order and select to have someone call you.

Certain products on the website are either considered oversized or ship on a skid. Unfortunately, we are unable to accurately calculate shipping costs for these types of products. Add all the items you require and while you are checking out, select "Have a sales rep call me to discuss shipping & payment options for this order". We will be able to process your order as a quote without taking payment. If you approve the freight cost, we will contact you for payment details and ship the order. Otherwise, we can simply cancel your order if freight is too high for you.

Payment Issues

Please make sure that the billing address you are using on your online Eddie's account matches the billing address for your credit card. This is a security setting we've implemented to help prevent online credit card fraud. If both addresses do not match you will receive a "declined" notification.

If you are on the Review & Payment page and pressing the Go to Checkout button, but nothing is happening, we recommend editting your Ship-To address.

Please enter the following information for your address:
1st Line - Street Number and Name, quadrant Information (NE, NW, SE, SW)
2nd Line - Unit, Suit, Apartment, or Booth Number

Avoid using special characters such as ! $ @ ( ) &
However , . and - are fine.

Additional information, such as building name, shopping centre, tradeshow name and other relevant shipping information can be entered in Delivery Instructions (under Shipping Method) during checkout on the Shipping page.