Privacy Policy

Your privacy is very important to us at Eddie's Hang-up Display Ltd. ("Eddie’s"). We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We want you to fully understand our privacy practices. Please read this privacy policy to learn more about the ways in which we use and protect your personal information.

If you have additional questions, you may send an email to Privacy Officer.

Overview

The privacy practices of this statement apply to our services available under the domain and subdomains of www.eddies.com (the "Site"). By visiting the Site you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do not use or access our Site.

This Privacy Policy describes the information that, as part of the normal operation of our services, we collect from you and what may happen to that information. Although this policy may seem long, we have prepared a detailed policy because we believe you should know as much as possible about Eddie’s practices so that you can make informed decisions.

By accepting the Privacy Policy, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is effective on May 30, 2005.

1. A Special Note About Children.

Children (persons under the age of 18) are not eligible to use the Site unsupervised and we ask that children do not submit any personal information to us. If you are under the age of 18, you may only use this Site in conjunction with and under the supervision of a parent or legal guardian.

2. Information We Collect.

Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience safer and easier. We only collect personal information about you that we consider necessary for achieving this purpose.

In general, you can browse the Site without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. If you choose to use our services, we may require you to provide contact and identity information, billing information, shipping information and other personal information as indicated on the forms throughout the Site. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature.

We use your financial information, including credit card information, to verify the accuracy of your name, address, and other information, as well as to bill you for your use of our services.

We automatically track certain information based upon your behavior on the Site. We use this information to do internal research on our users' demographics, interests, and behavior to better understand, protect and serve you and our community. This information may include the URL that you just came from (whether this URL is on the Site or not), which URL you next go to (whether this URL is on the Site or not), your computer browser information, and your IP address. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.

We use data collection devices such as "cookies" on certain pages of the Site to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a "cookie". You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Site.

Orders. If you purchase a product from our Online Catalogue, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, billing address and shipping address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Customer Service. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes. If you send us personal correspondence, such as emails or letters, we may collect such information into a file specific to you.

Surveys. We may provide you the opportunity to participate in surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and e-mail address). We may use a third party service provider to conduct these surveys; that company will be prohibited from using our users’ personally identifiable information for any other purpose.

Referrals. In the future, we may ask for you to tell a friend about our site and will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Eddie’s stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.

Your friend may contact the Privacy Officer to request that we remove this information from our database.

Our Disclosure of Your Information.

As a matter of policy, we do not sell or rent any of your personal information to third parties for their marketing purposes without your explicit consent. However, the following describes some of the ways that your personal information may be disclosed in the normal scope of business to provide our services.

We aggregate personal information and disclose such information in a non-personally identifiable manner to advertisers and other third parties for their marketing and promotional purposes. However, in these situations, we do not disclose to these entities any information that could be used to identify you personally. Certain information, such as your name, email address, password, credit card number, and bank account number (required only to establish a credit account with Eddies), are not disclosed to these third parties in a personally identifiable manner without your explicit consent

Agents. In order to fulfill your orders, we use a variety of outside shipping companies (such as Canada Post, Canpar, courier services and others) and occassionally may ship to you directly from our suppliers. We also use credit card processing companies to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.

Service Providers. We may use third parties that we refer to as service providers to facilitate or outsource one or more aspects of the business, product and service operations that we provide to you (e.g., webdesign, web hosting and bill collection) and therefore we may provide some of your personal information directly to these service providers. These service providers are subject to confidentiality agreements with us and other legal restrictions that prohibit their use of the information we provide them for any other purpose except to facilitate the specific outsourced Eddie’s related operation, unless you have explicitly agreed or given your prior permission to them for additional uses.

Legal Requests. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on Eddie’s or our Web site.

Due to the existing regulatory environment, we cannot ensure that all of your private communications and other personal information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example, third parties may unlawfully intercept or access transmissions or private communications, or users may abuse or misuse your personal information that they collect from the Site. Therefore, although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.

5. Accessing, Reviewing and Changing Your Personal Information.

Upon your request, we will correct, update, or delete your contact information, billing information, shipping information, and financial information from our active databases. To make this request, email the Privacy Officer. Such information will be deactivated as soon as reasonably possible based on your account activity and in accordance with applicable law.

We will retain in our files some personal information you have requested to remove to prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, and comply with legal requirements as is permitted by law. Therefore, you should not expect that all of your personal information will be completely removed from our databases in response to your requests. However, such personal information will only be available to Eddie’s personnel.

6. Other Information Collectors.

Except as otherwise expressly included in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties, different rules may apply to their use or disclosure of the information you disclose to them. Since Eddie’s does not control the privacy policies of third parties, you are subject to the privacy policies of that third party. We encourage you to ask questions before you disclose your personal information to others.

7. General

Security. Your information is stored on the servers of our web hosting company and is not used by them for any other purpose. They use procedural and technical safeguards to protect your personal information against loss or theft as well as unauthorized access and disclosure to protect your privacy, including encryption and "firewalls." However, "perfect security" does not exist on the Internet.

If you have any questions about security on our Web site, you can send email us at Privacy Officer.

Links to Other Sites. This Web site may contain links to other sites that are not owned or controlled by Eddie’s. Please be aware that we, Eddie’s, is not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies only to information collected by this Web site.

Business Transitions. In the event Eddie’s goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred.

Changes to this Privacy Policy. If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. All amended terms shall automatically be effective 30 days after they are initially posted on the Site.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

8. Contact Us.

If you have any questions or suggestions regarding our privacy policy, please contact us at:

Eddies Hang-Up Display Ltd.
60 West 3rd Avenue
Vancouver BC V5Y 1E4
Phone: 604-708-3100

Brief Summary of Our Privacy Policy

Scope. This statement applies to the operations of Eddie’s Hang-up Display Ltd., including the website at www.eddies.com.

Personal Information. We use common Internet technologies, such as cookies, pixels and web beacons on our website and may collect information about your browsing session. We also collect information you choose to provide during your registration or when you purchase products from us.

Uses. We will use personal information you provide for purposes consistent with the reason you provided it. We may use personal information to help us develop new products or services, or to bring to your attention products or services we believe may be of interest to you. We may share your personal information with a third party service solely for the purpose of targeting our promotional materials to other users of the third party service who share your demographics. We may share aggregate information that does not allow our users to be personally identified with other third parties.

Your Choices. You may choose not to provide us with personal information by not using our website or services. You may access personal information that we hold about you. You can ask us to correct any errors or delete the information we have about you. You may opt-out of any further marketing contact from us.

How to Contact Us. You can email our Privacy Officer, call us at 604-708-3100, or mail us at: Eddies Hang-Up Display Ltd., 60 West 3rd Avenue, Vancouver BC V5Y 1E4.

Our detailed Privacy Policy follows below.

Our Detailed Privacy Policy

Your privacy is very important to us at Eddie's Hang-up Display Ltd. ("Eddie’s"). This Privacy Policy applies to all of our services including those available via www.eddies.com (the "Site"), and all of our promotions including email newsletters or advertisements (collectively our “Services”). This Privacy Policy is effective on [insert launch date of new site], 2020.

By visiting the Site you agree to this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Site. If you have any questions, you may email our Privacy Officer.

1.0 Collection of Information

1.1 Purpose of Collection.

We collect certain personal information to provide you with our Services, and to customize your experience, including by providing content we believe may be of interest to you. We collect service usage information from the Site to better understand our users’ demographics and interests.

1.2 Limited Scope of Collection.

You can browse the Site without providing any personal information. If you use our Services, we ask for necessary personal information. You may choose not to provide personal information by choosing not to use a service or feature.

1.3 Service Usage.

We track usage information when you visit our Site. This information may include the URL that you just came from (whether this URL is on the Site or not), which URL you next go to (whether this URL is on the Site or not), your computer browser information, and your IP address, which may include information about your geographic location. We may also collect information about the individual web pages or products that you view and the way that you interact with the Site.

1.4 Cookies, pixels and web beacons.

We use data collection devices such as cookies, pixels and web beacons to analyze our web page flow, measure promotional effectiveness, and enable certain features of our Site. "Cookies" are small files placed on your hard drive. Some features are only available through the use of a cookie. You can choose to decline our cookies using your browser, but you may not be able to use certain features on the Site.

1.5 Account Creation and Orders.

If you use our Services, you provide personal information such as your name, username, password and email address. If you purchase a product from our Online Catalogue, you must provide contact information (such as name, email address, billing address and shipping address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. We will use this information to contact you for customer service and account management purposes, or if there is a problem with your order. If you wish to establish a credit account with Eddies, we may also collect your bank account number.

1.6 Surveys.

We may ask you to participate in surveys on our Site. Participation in these surveys is voluntary. We may request contact information such as name and e-mail address to conduct the survey. We may use a third party service provider to conduct these surveys; that company may not use your personal information for any other purpose beyond conducting the survey.

2.0 Use of Information

2.1 Use of Provided Personal Information.

We use your personal information to provide the services you request. We use your address and billing information to bill you, ship your order, and provide associated support.

2.2 Use of Provided Financial Information.

We use your financial information, including credit card information, to verify the accuracy of your name, address, and other information, and to bill you for your use of our Services. In some cases where a third party provides payment processing services to us, we may not be provided with your financial information at all.

2.3 Providing You with Information Believed to be of Interest to You.

We may use personal information about you or your service usage information to improve our marketing and promotional efforts, to analyze site usage, to draw to your attention to products or services we believe may be of interest to you, to improve our content and product offerings, and to customize the Site's content, layout, and services.

If we have your implied or express consent, we may use your personal information to contact you and deliver information to you that we believe is targeted to your interests, such as administrative notices, product offerings, and communications relevant to your use of the Site.

If you do not wish to receive these communications, you may opt out by logging into your account and editing your account details to choose "no" to inclusion on our email mailing list. If you have difficulty in doing so, please email our Privacy Officer with the word "opt-out" in the subject line.

2.4 Use of Service Usage Information.

We use the service usage information we collect to analyze site usage and trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We may use this information to improve our content and product offerings, to provide users with content or products that we believe may be of interest to them, and to improve the Site's content, layout, and services.

3.0 Disclosure or Transfer of Information

3.1 No Sale of Personally Identifiable Information to Third Parties for Marketing Purposes.

We do not sell or rent any of your personal information to third parties for their marketing purposes.

3.2 Transfer of Information to Other Entities.

We may provide your name and email address to third parties including online marketplaces and social media platforms, including Facebook, so that they can deliver advertisements to you or to other people we believe may be interested in our services. We may provide your name and email address to the third party for this purpose. If you wish to opt out of having your information used for this purpose, please email our Privacy Officer.

3.3 Disclosure of Non-Identifiable Information to Third Parties.

We may allow third parties including Google Analytics to aggregate personal information based on service usage. We may use such information ourselves or disclose such information in a non-personally identifiable manner to advertisers and other third parties for their marketing and promotional purposes.

3.4 Disclosure of Information to Third Parties as Necessary to Provide the Services.

3.4.1 Agents.

We use shipping companies to fulfil your order, and may ship to you directly from our suppliers. We use credit card processing companies to process payments. As necessary, we provide your name, address and financial information to these agents. These companies do not retain, share, store or use personally identifiable information for any other purposes.

3.4.2 Service Providers.

We may use external service providers to facilitate or outsource aspects of our business (e.g., web design, web hosting and bill collection) and will provide your personal information directly to these service providers as may be required. Our service providers agree to keep your personal information confidential and to use the information solely to provide the services we request.

3.5 Transfer of Data Outside of Canada.

We may transfer and store personal information on computers located outside of your state, province, or country, including the United States, where privacy laws may differ from your place of residence.

3.6 Disclosure Required or Permitted by Law.

We may disclose personal information as required by law and when we believe that disclosure is necessary to protect our rights or property, to comply with a judicial proceeding, court order, or legal process served on Eddie’s or against the Site, to protect the safety of any person, or to address fraud, security or technical issues. You may have a right to raise legal defenses or objections against any third party’s request for your personal information.

3.7 Business Transfers.

In the event Eddie’s changes its corporate structure, such as by a merger, acquisition by another company, reorganization, bankruptcy, or sale of all or a portion of its assets, your personally identifiable information will be among the assets sold or transferred as part of that transaction. This Privacy Policy will apply to your personal information as transferred to the new entity.

4.0 Modifying or Deleting Your Personal Information

4.1. Updating or Deleting Your Personal Information.

We will correct, update, or delete your contact information, billing information, shipping information, and financial information from our active databases at your request. To make this request, email the Privacy Officer.

4.2 Retention of Limited Information.

We may retain some personal information you have requested us to remove to prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, and as is otherwise permitted by law.

5.0 Security of Data

We take security seriously, however, no method of transmission over the Internet or method of electronic storage is 100% secure. Your information is stored on the servers of our web hosting company. They use procedural and technical safeguards including encryption and firewalls to protect your personal information against loss, theft or unauthorized access.

While we use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You agree that your submission of information is at your sole risk, and you hereby release Eddie’s from any and all liability to you for any loss or liability relating to such information in any way.

6.0 Links to Other Sites and Other Information Collectors

The Site may contain links to other sites that are not owned or controlled by Eddie’s. Eddie’s is not responsible for the privacy practices of such other sites or any other information collector, and this Privacy Policy applies only to information collected by Eddie’s.

7.0 Children’s Privacy.

7.1 Site Not Intended for Children.

Children under the age of 18 are not eligible to use the Site unsupervised and we ask that children do not submit any personal information to us.

7.2 Inadvertent Collection of Information from Children.

If you are a parent or guardian and you become aware that your child has provided us with personal information, please contact our Privacy Officer. If we become aware that we have collected personal information from children, we may take steps to remove that information from our records.

8.0 Changes to this Privacy Policy

We may periodically revise this Privacy Policy. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page. The most current version of this Privacy Policy will govern our use of your information. By continuing to access the Site or use our Services after those changes become effective, you agree to be bound by the revised Privacy Policy. All amended terms will be effective against you 30 days after they are initially posted on the Site.

9.0 Contact Us

If you have any questions or suggestions regarding our Privacy Policy or security on our Site, please email our Privacy Officer or contact us at:

Eddies Hang-Up Display Ltd.

60 West 3rd Avenue

Vancouver BC V5Y 1E4

Phone: 604-708-3100